terms & conditions
Intro Pass Validity
The introductory offer is for new clients only and can be used at any Barre Body Studio.
Booking and Cancellation Policy- Members and Class Pass holders:
As class sizes are limited, we strongly recommend you pre-book online or via the Barre Body app to reserve your place.
If you book a class and can’t make it, please log in to change or cancel your booking.Unlimited Members, if you are absent or cancel within two hours of the class start time you will incur a $10 late cancel fee, as it often means another client is unable to attend. 2 Class/Week, 10 Class pass holders and Casual Class Clients, if you are absent or cancel within two hours of the class start time you will be charged for the class.
Additionally, members and Intro Pass holders will have their booking privileges suspended if they miss/late cancel two classes within a two week period.
Pre-bookings can be made 7 days in advance.
Returns & Refunds
All purchases and direct debit transactions are non-exchangeable, non-refundable or non-transferable. Unfortunately we are not able to refund any client for unused Membership periods or Class Passes.
Barre Body reserves the right to cancel and change teachers, events, classes, workshops and teacher training without prior notice.
The Barre Body Membership program is flexible and is designed to fit in with your busy life. It is based on nurturing and inspiring our clients to become better versions of themselves both physically and mentally. As well as class access at any one of our beautiful studios, you’ll also receive the following benefits:
Classes at significantly reduced rates. The more you practice the better the value and results.
Invitations to invite your friends and family to class with you throughout the year.
Access to exclusive Barre Body Member events and programs including discounted participation in our programs/challenges and workshops
Become part of our valued community with ongoing surprise & delight rewards- just because we love you!
10% off our world-class Teacher Training program
10% off Barre Body retreats
20% off the purchase of Barre Body DVDs. To take advantage of this discount, please purchase your DVD at a studio.
If you are a Barre Body Two Class member, you are welcome to join two classes in any given week. We do not have a standard ‘week’, as it will depend on your individual preferences. Your ‘week’ begins on the day of your billing cycle. For example, if you pay on a Wednesday, you can attend two classes between Wednesday and Tuesday. Please note that any unused classes do not rollover to the next week.
Barre Body Members are welcome to swap between the Membership options. Simply email firstname.lastname@example.org to upgrade or downgrade your Membership. There is a 6 week minimum term for any revised Memberships.
Suspend your Memberships
We don’t want you to be paying for a Membership you’re not getting value out of, as we realise that life can get busy and fabulous holidays get planned. For this reason, you are welcome to pause your membership at any time, for a minimum of 7 days and a maximum of 3 months at a time. You may do this once every 3 months with no fees. Additional suspensions will be charged at a non-refundable rate of $5 per week. If you would like to suspend your membership, simply request your suspension here at least 7 days prior your next scheduled direct debit payment.
Cancel your Membership
Barre Body doesn’t want to ‘trap’ anyone into long term financial commitment as we understand circumstances change, but we have a minimum 6 week term to allow you see and feel the benefits of regular, ongoing practice before ending your Membership. Please note that you have suspended your membership within the first 6 weeks, you will need to fulfil the rest of the minimum term before cancelling. This applies to the 6-month and 12-month membership. You will need to fulfil the full minimum term, including all weeks that your account is on suspension. After this minimum term, simply contact us via email with at least 7 days notice from your next scheduled direct debit payment. All requests for cancellations must be made in writing, and unfortunately we cannot honour in-studio cancellations. You will receive an email confirming your cancellation when it has been completed. Please note, if you do not receive this email within 48 hours, your cancellation request has not been received.
Memberships are paid in advance- either weekly or monthly based on which payment option you select, so no refunds can be awarded once the transaction has been made if you fail to advise within adequate timeframes.
We do understand that life can be unexpected, so please discuss your situation with us directly if need be.
When you sign up for a Barre Body Membership you can opt for your payment to be made via direct debit bank account or credit card. This transaction commences from the day you sign up.